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Frequently Asked Questions (FAQ)
Welcome to the Vimax Style Help Center. Here are answers to the most common questions about our products, orders, shipping, payments, and returns.
🛍️ Ordering
Q: How do I place an order?
A: Simply browse our shop, choose your item(s), select size and quantity, then proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: Can I change or cancel my order after placing it?
A: Orders can be changed or canceled within 12 hours of placing them. After that, they enter production and cannot be modified.
📦 Shipping & Delivery
Q: How long does shipping take?
A: All items are made-to-order. Please allow:
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3–5 business days for production
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–4 business days
Q: Do you ship internationally?
A: We currently ship within the United States only.
Q: Is shipping free?
A: Yes — Free Standard Shipping is available on all orders over $100.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email.
💳 Payment
Q: What payment methods do you accept?
A: We accept:
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Apple Pay
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Google Pay
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Visa
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MasterCard
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American Express
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Discover
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Major debit and credit cards
Q: Is my payment information secure?
A: Yes. All payments are processed securely with encryption. We never store your card details.
👕 Products
Q: Are your products made-to-order?
A: Yes. Every napkin and T-shirt is made just for you after your order is placed.
Q: Will the colors match exactly what I see on screen?
A: Colors may vary slightly due to screen display differences and the production process.
🧼 Product Care
Q: How do I care for my T-shirt?
A: Machine wash cold, inside-out. Tumble dry low. Do not iron directly on the printed design.
Q: Can I reuse the napkins?
A: Our napkins are single-use paper napkins and are not intended to be reused or washed.
🔁 Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for eligible items. Contact us within 7 days of receiving your order with photos and a description of the issue.
For Napkins:
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Pre-designed napkins can be returned if they are defective or unopened and unused.
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Custom napkins are final sale unless they arrive damaged or with a defect.
For T-Shirts:
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Returns are accepted for items that are defective, damaged, or incorrect.
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T-shirts must be unworn, unwashed, unaltered, and in original condition.
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Returns are not accepted for style, color, or size preference.
Q: Do I have to pay for return shipping?
A: No — free return shipping labels are provided for approved returns.
Q: When will I receive my refund?
A: Refunds are issued to your original payment method within 5 business days of receiving and inspecting the return.
❌ Cancellations
Q: Can I cancel or modify my order?
A: Orders can be canceled or changed within 12 hours of purchase. After that, they enter production and cannot be canceled.
🔒 Privacy & Terms
Q: Is my personal information safe?
A: Absolutely. We take your privacy seriously. See our full Privacy Policy for details.
Q: Where can I read your full policies?
A: Please review our:
📬 Still Have Questions?
We’re here to help!
📧 Email: administration@vimaxstyle.com